The Culture of Giving Tips
This is a must read for anyone who seriously wants to learn about culture: Readers’ tipping nightmares and fairytales
1. Kenneth McLeod, Xiamen, China: I live and work in China; last year at a trade conference we were invited to a banquet by our Chinese hosts. The waitress was giving top class service and an American tried to give the waitress a tip, which she refused. However he still forced the tip into her pocket; at this juncture the waitresses manager saw the money go into the waitress’ pocket, the manager came across to the waitress and sacked her on the spot. She took the money out of the waitress’ pocket and tried to give it back to the American, who refused to take it back and an altercation started, much to our Chinese hosts’ embarrassment. I had to take him aside and explain to him that he was insulting our hosts and Chinese people in general. He couldn’t understand that it was insulting to tip in China, that the employer paid staff a wage set by the government. All I could get from him was: “Oh we do that in in America all the time.” He seemed mystified that customs in countries other than America are different. The waitress didn’t get her job back, because the manageress would have “lost face” with the rest of her staff, if she admitted that she had made a mistake.
…4. Ian H.Thain, Banbury, UK: I found that giving tips to hotel staff in the Philippines was met with embarrassment. But equally, I didn’t want to be seen as tight-fisted when I know how little they earn compared with us, and I felt embarrassed if I didn’t tip. One restaurant in the USA had a large notice by the cash desk: “We pay our staff well. Please do not insult them by leaving tips.” However, beside the till itself was a jar labelled “Insults”.